Return Policy for Hidden Cameras, Surveillance Equipment
and
Our Other Hi-Tech Products
We at H&S Supply, Inc. strive to offer our customers the
best products at the best possible prices. Due to the nature of the products,
returns will not be accepted unless the product is found to be defective
or unless otherwise explicitly stated on the specific H&S Supply, Inc.
product page.
All returns, refunds, or exchanges must be approved by H&S Supply, Inc. before any products are returned.
We have implemented this policy because of the misuse of
our former liberal return policy. A few unscrupulous people have ordered
our products for specific short term uses and then returned the product
in a condition that would not allow us to resell. We test all of our products
before shipping. Your satisfaction is our number one concern. If you have
any question regarding our products, please contact info@your-hidden-cameras.com
or call Call Us Toll-Free: (888) 849-3849 FAX: (540) 943-9970 before placing an order.
RETURN POLICY: All our hidden cameras, surveillance
equipment, and other hi-tech products are special ordered by the person
ordering and are NOT subject to cancellations. Due to the nature of our
product line, returns will only be accepted for products damaged upon
shipment to the customer*. All returns must be authorized by H&S Supply, Inc. before product(s) is returned. All products must be returned
in the original packaging. H&S Supply, Inc. will replace, refund, or
credit your account for returned product(s) at H&S Supply, Inc.'s discretion.
*Special exceptions may be made on a case by case
basis determined by H&S Supply, Inc.. In this event, returns are subject
to deductions for shipping costs and a 25% restocking charge and must
be returned within a five (5) day period from date of receipt of product(s).
NO refunds will be given for products returned without explicit permission
from H&S Supply, Inc..
Any return must be authorized by a representative of H&S Supply, Inc. and under no circumstances will returns be accepted otherwise.
Authorization and shipping instructions must be obtained from H&S Supply, Inc..
No returns will be authorized after five (5) business days of receipt
of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM H&S Supply, Inc. WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED
THE PRODUCT(S).
WARRANTY: We guarantee all H&S Supply, Inc. products to
be free of defects in workmanship and material for 90 days (unless manufacturer's
warranty is longer; please call) after sale to the customer. We will
replace or repair the product(s) at our option providing there is no evidence
of customer misuse, or alteration.
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